Our service fee is all we charge. Government and visa centre fees are paid at cost and shown separately. Pick your visa to see prices.
AI checks and a smart checklist.
Refund: Full refund within 24 hours if you have not uploaded documents.
Start my application →A case manager and expert document review.
Refund: Service fee refunded if we miss the 72 hour file deadline.
Start my application →Senior review for more complex applications.
Refund: Service fee refunded if we miss the 72 hour file deadline.
Start my application →Refused before? We rebuild the file.
Refund: 100% service fee refund if refused again. Government fees are not refundable by anyone.
Start my application →Government visa fees and visa centre charges are paid separately, at cost. We never mark them up.
| Situation | Our service fee | Government and visa centre fees |
|---|---|---|
| You cancel within 24 hours, before uploading documents | 100% refund | Not yet paid |
| We miss the 72 hour file deadline (Assisted, Expert) | 100% refund | Not refundable by the authorities |
| Refused again on Refusal Recovery | 100% refund | Not refundable by the authorities |
| You cancel after work has started | Pro rata for work not yet done | Not refundable once paid |
| Visa refused on Self-guided, Assisted or Expert | Not refunded (work was delivered) | Not refundable by the authorities |
Full details in our refund policy. Refunds are paid to the original payment method within 7 working days.
| Do it yourself | Typical agent | VisaVisa Assisted | |
|---|---|---|---|
| Price published up front | Free | Often not | Yes, incl. GST |
| Checks your documents for red flags | No | Varies | Automated plus human |
| Verifiable bookings only | Up to you | Dummy tickets are common | Always |
| Written deadline before your appointment | No | Rarely | 72 hours or fee back |
| Named case manager | No | Varies | Yes |
Visa help is a high-stakes purchase. Fixed, published prices let you compare honestly and plan. We do not run flash sales or change prices week to week.
No. Government visa fees and visa centre charges go to the authorities and their providers. We show them separately and charge them at cost.
If your Refusal Recovery application is refused again, we refund 100% of our service fee. Government and visa centre fees are non-refundable by the authorities, so nobody can refund those.
Yes. You pay only the difference between plans.