Refund policy
We would rather you read this before paying than after.
Our service fee
| Situation | Refund of our service fee |
|---|---|
| You cancel within 24 hours of paying, before uploading any documents | 100% |
| Assisted or Expert plan: we do not deliver your final file pack at least 72 hours before your appointment (provided you gave us your documents on time) | 100% |
| Refusal Recovery plan: your new application is refused | 100% |
| You cancel after work has started | Pro rata for work not yet done |
| Self-guided, Assisted or Expert plan: your visa is refused | Not refunded, because the work was delivered |
Government and visa centre fees
Visa fees and visa centre charges are set and kept by the authorities and their providers. They are not refunded by them if a visa is refused, and so we cannot refund them either.
Conditions for Refusal Recovery
The refund applies when you applied with the file we prepared, followed our documented advice, and told us the truth. It does not apply if information was withheld or changed without telling us.
How refunds are paid
To the original payment method, within 7 working days of approval. Email hello@visavisa.in with your reference number to request one.